Since we opened the doors more than 30 years ago, The Men's Wearhouse mission has been to maximize sales, provide value to our customers and deliver top quality customer service while still having fun and maintaining our values. It is our commitment to high ethical standards and quality relationships with each other and our stakeholders - you, our customers, our shareholders and our vendors that makes us a successful business and one of the best companies to work for.
This Code of Business Conduct is intended to give you - the employees, officers and directors of The Men's Wearhouse, Inc. and its operating subsidiaries (collectively, the "Company" or "TMW") - guiding principles to ensure that each of you conducts yourselves in an ethical manner consistent with the Company's core values of honesty, trust, respect and integrity and consistent with the Company's reputation as an industry leader in all that we do. This Code, and the Company's commitment to the highest standards of ethical conduct and customer service, extends to all dealings with and among our stakeholders - you, our customers, our vendors and our shareholders.
The Company takes its commitment and this Code seriously, and expects each of you to do the same. While this Code contains basic guiding principles, it is up to each of you to use good judgment when working with customers, fellow employees and suppliers, while representing and promoting the Company's interests.
If at any time you have questions about this Code or how it impacts you, or if, in good faith, you believe a colleague has violated or is likely to violate the Code, we encourage you to communicate your concerns. The Company is proud of its open door policy to senior management and encourages you to feel comfortable taking concerns up the line.
Procedures for reporting violations are described below under "Reporting Violations." All communications will be protected to the extent allowed and appropriate. No retaliatory actions will be taken or tolerated with respect to reports made in good faith.
Finally, no Code, including this one, covers all situations. You are part of this Company because we believe in you, and your ability to exercise good judgment and common sense in all that you do for and on behalf of the Company. This Code will provide you with guidance to insure you approach all your working relationships ethically and with integrity.
I've been the chief strategist and spokesperson for the Men's Wearhouse since we opened the doors at our first location more than a quarter century ago. I learned pretty quickly that we weren't really in the "suit" business--we were actually in the "people" business. Product, pricing, fashion, location, convenience--these mattered. But bottom line, our success depended on the quality of the relationships we had with our stakeholders: customers, vendors, shareholders, and the communities in which we did business.
You are the Company's most important asset. The Company is committed to providing you with a safe, fun work environment, free of discrimination and harassment. The Company will not tolerate any behavior in the work environment that creates, in the opinion of Company management, an intimidating, discriminatory or unsafe work environment, and does not expect you to tolerate any such conduct. The Company expects all employees, officers and directors to fully comply with Company policies and practices, including this Code and the store or office Employee Handbook, as applicable to your situation.
Unless you have been specifically authorized by the CEO, Executive VP of Store Operations and Marketing, General Counsel or CFO to reply or make statements to reporters, journalists, or any other media personnel, you are not permitted to speak to such persons as a representative of the Company. All media inquiries should be referred to the Chief Financial Officer or to the Legal Department.
Online Shopping Customer Relations:
Call us toll-free at: 1-877-986-9669
Fax us toll-free at: 1-877-586-9669
Hours of Operation:
Monday through Friday, 8:00 a.m. to 5:00 p.m. PST
Men's Wearhouse Store Customer Relations:
Call us toll-free at: 1-800-851-6744
Fax us at: 281-776-7038
Hours of Operation:
Monday through Friday: 8:00 a.m. to 11:00 p.m. CST
Saturday: 9:00 a.m. to 6:00 pm CST
Sunday: CLOSED
Perfect Fit Program:
Call us toll-free at: 1-800-851-6744
Fax us at: 281-776-7038
Hours of Operation:
Monday through Friday: 8:00 a.m. to 11:00 p.m. CST
Saturday: 9:00 a.m. to 6:00 pm CST
Sunday: CLOSED
Perfect Fit Credit Card Services:
Call us toll-free at: 1-800-400-3761.
Engravable Gifts Customer Service:
Call us toll-free at: 1-888-445-8444
Hours of Operation:
Monday through Friday: 8:00 a.m. to 5:30 p.m. CST
Saturday: CLOSED
Sunday: CLOSED
Vendor Routing Guide:
FOR TMW APPROVED RETAIL PRODUCT VENDORS ONLY
This online routing guide contains packing and shipping information for our approved vendors.
Vendor Routing Guide
To speak directly with the Men's Wearhouse store nearest you, please call 1-800-776-SUIT(7848).
By Mail
Men's Wearhouse
10485 West Bellfort Drive
Houston, Texas 77031
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